For this week, I have a newfound appreciation for companies that provide a service and a product that allows customers to practices sustainable concepts in an accessible way. Learning about Product Service Systems (PSS) in Cosette Armstrong and Chunmin Lang’s article Sustainable PSS: the New Frontier in Apparel Retailing, I have learned that companies who provide services, like returning old damaged or used clothing, for example, can really be beneficial to my life as well as to the Earth’s well being. Allowing for the exchange of discounts, benefits, or other extrinsic rewards for clothing can provide a great deal of motivation for the recycling of textile products. Practicing sustainable concepts like this – especially for customers like me – can potentially develop the knowledge and have a desire to recycle their clothing for the return of something new and better. In result, this can allow the landfills to not be undermined and filled with toxic and chemical ridden textiles. It is really surprising to see companies that play a frequent role in my life – like Patagonia, North Face, and fast fashion store, H&M – have developed this concept. Customers know that because H&M is a store only for current and seasonal trends that products are not made to last. However, H&M can strengthen is customer satisfaction as well as retention in result of providing the world with a sustainable practice. In all, this can create a significant cycle of sustainable practices that can benefit the textiles and fashion industry in the long run.
In the future, I would like to learn more information about what other product service systems are out there. The concept of grouping a product and a service that in order to meet the sustainable needs of the environment, in my opinion, is a great way to get people involved in environmentally friendly practices. People feed into incentives and giving discounts to customers, for example, allow people to be excited about shopping. If companies provide more systems, people will be exposed to being more ecofriendly. Thus, the world will be a less poisonous place and, in return, allow the world to be more sustainable.